Debt Recovery
SMART RECOVERY FOR SUSTAINABLE CASH FLOW
With an annual collection success rate of 35–40%, our solutions offer your business a reliable way to strengthen cash flow without upfront costs, prolonged legal disputes, or distractions from core operations. Partner with us to protect your valuable time, uphold your reputation, and maintain steady, predictable revenue streams—empowering your institution to focus confidently on growth and impact.
Our Debt Recovery and Restructuring services will give you these results and so much more!
Our Mission is to provide cutting-edge debt recovery services that improve revenue, minimize bad debt, while maintaining respectful, professional relationships with debtors.
Our Vision is to be the most trusted partner in ethical debt recovery across East Africa, empowering businesses with practical solutions that protect relationships, optimize cash flow, and uphold the dignity of every stakeholder.
We are committed to Ethical Practices, Alternative Dispute Resolution (ADR)mechanisms and legal actions to deliver timely, transparent, and compliant receivables management.
- Client-Centric Focus: We put client’s interests and needs first. This informs our payment model of No Recovery, No Fee under a commission-based of all successfully recovered amounts. We also Prioritize customer satisfaction and retention while recovering debts.
- Cash Flow Optimization: Ensuring high levels of receivables collection to support business or organization’s liquidity.
- Fair Treatment of Debtors: Maintaining dignity and professionalism in all interactions.
- Compliance & Integrity: Adhering to legal standards and ethical guidelines.
We execute Debt Recovery in the following ways;
PRIVACY-CONSCIOUS DEBT RECOVERY APPROACH
We prioritise privacy and data protection at every stage of debt recovery, fully complying with the Data Protection Act, Article 31 of the Kenyan Constitution, and guidance from the Data Protection Commissioner.
Handling sensitive borrower data requires balancing effective recovery with respect for privacy, confidentiality, and dignity—protecting your regulatory standing and reputation.
Our Key Practices:
- Purpose-Driven Data Use: Borrower data is used only for recovery by authorised staff.
- Secure Case Management: Information is protected via encryption, controlled access, and confidentiality protocols.
- Respectful Communication: Professional, discreet contact with no third-party sharing without consent.
- Privacy-Sensitive Digital Contact: SMS, emails, and notices safeguard financial details.
- Compliance Culture: Continuous staff training ensures data protection standards.
- Responsible Data Retention: Data is kept only as long as legally required, then securely archived or destroyed.
